Support

Email: support@rawdotapp.com

Device requirements

• Requires an iPhone with a TrueDepth (Face ID) front camera and ARKit Face Tracking.
• The iOS Simulator is not supported.

Camera permission

• If you denied camera access: iOS Settings → RawDot → Camera.
• RawDot does not record or upload photos/videos. Tracking is performed on-device.

Subscriptions

• If you subscribed through the App Store: manage/cancel in iOS Settings → Apple ID → Subscriptions.
• If premium features are locked after an App Store purchase: open RawDot and use Restore Purchases on the paywall.
• Refunds for App Store purchases are handled by Apple under App Store policies.